Unable to login

I'm having the same issue. Also a new subscriber.

Did you guys used to have Dtv Satellite? Also make sure your billing info/zip code is correct with Dtv Stream

Same issue here.

Ludwick to answer your question, no I did not. I used to have Direct tv stream though.

Solved via this - https://forums.directv.com/conversations/directv-stream-account/error-code-8013-from-dtvstream-app/621b70e8e3c08a058c7df28d?commentId=621b7a3de825485e265da7df

The devices I was using (iPad and AppleTV) had prior logins to a different TV provider (Xfinity) stored. I changed this OS level TV Provider setting to be DirectTV Stream on both devices and all is good now!

Are you using Apples Single Signon Option? Try deleting the provider, restart your phone, and then add the provider back.

Hello @lunaluna, we're ready to help with your login issue.

First, we need your help with some information:

1- Have you ever had a DIRECTV satellite account?

2-Have you tried in different browsers and devices than the ones you are mentioning? Make sure you are using a compatible browser and it's updated to the latest.

Carlos, DIRECTV Community Specialist

I just tried deleting the apple single sign on. Now I get code 8011 and it says We want you back.

I'm also having this issue although I'm pretty sure I was getting error code 8011. I was a Directv stream subscriber last year. I just signed up again tonight and paid and received a confirmation email. But when I log in the system says I need to "upgrade to watch this channel" on every channel. No customer service options are available even though they are supposed to be there until midnight. 

Kcannie04 I am in the exact same boat. 

It eventually started working for me. I am not a returning DirecTV customer, but I do have ATT internet so I used the same login as that. Maybe they needed to work something out on the backend to merge the accounts or something.

Thanks for the details about your service, @lunaluna . We're happy to hear your TV service is back on track.

DIRECTV STREAM requires unique credentials in order to prevent login loopholes where you can't login into your online account or being redirected to AT&T every time. Meaning, your AT&T Internet account and DIRECTV STREAM account must not share same login information.

We recommend that you log into the service you have access to, and change the credentials there. In that way, your account will have individual credentials, and the system will recognize when you want to stream your TV service. The fact that you have access now will not except the account from having login issues in the future.

Juan, DIRECTV Community Specialist.