New Member
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1 Message
Unable to get the MAX app to recognize my subscription.
My HBOMax app was converted to the new MAX app on my TV and on my Apple devices. However, when I try to sign in - I choose Sign in with Provider then chose Directv - it prompts me for my user name & pwd - it accepts my credentials but then dumps me back to the subscription page wanting me to chose a paid subscription plan.
My Directv account worked with the HBOMax app on Sunday night.
Any suggestions?
DIRECTVhelp
Community Support
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254.6K Messages
2 years ago
Hello Johnny. Log-in issues are not welcome. Let's get the MAX App back to work. Here are some tips.
Please use DIRECTV login credentials.
You can try to log into the MAX App on your phone.
Another way is to restart your devices/receivers.
Let me know how it goes. Jordanesco, DIRECTV Community Specialist.
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bcbsncjlj
ACE - Expert
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6.2K Messages
2 years ago
Chose "DirecTV Stream" under other providers or search. Works fine for me.
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