3 Messages
Trying to set up account
I have been trying to sign up for DirecTv for a week now. I have created a login and password but everytime I try to select a package and set up payment I get a message "It's not you it's us. We are experiencing issues and logging you out. Please try again later. " I have tried to do a live chat twice and no one can help me log in and set up my account. What is going on with your website??!!
DIRECTVhelp
Community Support
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254.4K Messages
4 months ago
Hi, @wjs63. We're sorry to hear you're having trouble signing up on our website. Please try to use another browser such as Microsoft Edge, or Google Chrome to sign up. We're also sending you a DM, so we can help you set up your account. John, DIRECTV Community Specialist
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wjs63
3 Messages
4 months ago
I’ve tried different browsers, Microsoft edge and chrome and even tried on my phone and I get the error message each and every time.
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DIRECTVhelp
Community Support
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254.4K Messages
4 months ago
We apologize for the inconvenience of having errors every time you try to sign up. Please check your Inbox as we've sent you a DM. John, DIRECTV Community Specialist
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wjs63
3 Messages
3 months ago
I tried again today to login and finish signing up and I am still getting the same error message. What is going on with your website??
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DIRECTVhelp
Community Support
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254.4K Messages
3 months ago
We apologize for any issues you experienced signing up on our website. Visit Log in at directv.com to Manage Your Account | DIRECTV Support and click "Registration Picker (directv.com)" for more troubleshooting steps. We've sent you a DM, so we can assist you further. Kiarha, DIRECTV Community Specialist
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