3 Messages
This Company is Full of Apologies but has ZERO Empathy
I used to be a proud DIRECTV customer - no more. I chatted with a DIRECTV representative twice today, as well as, one person purporting to be a manager. I was merely trying to get a two-day extension on my DIRECTV Stream bill. I have been a DIRECTV customer for well over 10 years and was provided with scripted answers and apologies with zero attempt to understand my situation. The only answer I was given was either pay my bill by the 28th or it will be disconnected. They were gracious enough to tell me as long as I paid it by the following month, my service would be restored. Never once was I asked why. I did get a lot of insincere apologies. This used to be a great company - NO MORE!
DIRECTVhelp
Community Support
•
254.4K Messages
3 months ago
While payment arrangement is not an option for our streaming service, DIRECTV understands that life happens. That's why we thought ahead. You can still enjoy your service for a full three days even if you miss your due date (except In-app purchase via Amazon or Roku). We appreciate your 10 years of loyalty. Charles, DIRECTV Community Specialist
0
0
kdollg
3 Messages
3 months ago
My comment stands! Three days, because sometimes life happens! I sincerely hope it never happens to you; but, if it does - I hope you’re working with a company who gives a (Edited per community guidelines)!
(edited)
0
0
kdollg
3 Messages
3 months ago
Juniper - I appreciate your comments! You make my point perfectly! The fact that there would be NO option demonstrates why no one should do business with an organization such as DIRECTV. As for whether or not I have food on the table - and TV being a luxury - perhaps you shouldn’t comment on that which you know nothing!
0
0