Stolen money

First, there are no "you" located here. This is only an open subscriber forum. Second, this is not AT&T but the DirecTV Stream forum, a service under DirecTV. DirecTV is a separate company from AT&T. No one here can help you. No one has access to accounts since we are all just subscribers. You need to contact AT&T for assistance. Good luck.

https://www.directv.com/legal/directv-identity-theft-and-fraud/

At&t was paid as that was what agreed upon, but since we got that, direct tv streaming starting taking money from the same account that was used for at&t. We contacted at&t, and we were told that it was fraudulent charges and forwarded us to customer service of direct tv streaming. At that point, direct tv streaming customer service hung up on us. Where do we go now? 

A fraud charge has been opened at the bank but we need to speak to someone without getting hung up on. 

Please use the link provided earlier by @litzdog911 

Thank you so much for all of your help! It's greatly appreciated. 

Hi @Cheersfriend, thank you for bringing this to our attention. We're ready to give you a hand.

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)

We'll be waiting for you there.

Johan, DIRECTV Community Specialist

We're still trying to get the issue resolved with the fraud. We keep getting the run around. We were told in order to get the $1,222.00 back that was stolen we have to pay $30 and then it can take up to two weeks to get back the full amount in two separate transactions. We asked for a head manager, district, regional, or even CEO. We haven't heard anything. It has been 12 days since my initial review and still no closer to getting back our stolen money. Our last phone call was June 25, 2022. That is when we told your staff we will NOT give you the account number or pay you money to refund money that the company ILLEGALLY stole. Your customer service is needing some training. We are extremely dissatisfied with this entire company. 

@Cheersfriend it’s not ‘your’ company as we are customers on a public forum. We subscribe to DIRECTV service and do not have any sort of job or work with them. So, it’s not our company. You may try a BBB complaint. Have you attempted to use the link that @litzdog911 provided?

It wants a social security number and a lot more information. At&t is who we have a monthly bill with. DirecTV streaming is the ones whom stole the money illegally. We are not giving them more of his information so that they can do it again. Instead, we are warning others of their illegal activities. DirecTV streaming stole money and refused a refund unless we pay them and sign up. That will never happen. They need to still refund the money. So what is the next option? Will the BBB get me in touch with corporate?