New Member
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10 Messages
Service suspended after just 2 days for non payment?
I got an email notice yesterday (Jan 15) that my payment (Jan 13) didn't go through this month. And when I turned on my DirecTV stream today (Jan 16) it said service would be suspended within 24 hours if I didn't update the payment method. I tried talking to chat support and he just kept saying "pay by tomorrow" over and over. When I asked if I could have a few days extension to fix this, he first said "update your payment method by tomorrow, and then make payment by Feb 13". That was confusing so I asked what that meant but he just went back to "pay by tomorrow".
Two questions:
1) 2 days notice before service interruption? Really?
2) No way to get an extension for a few days? Really?
litzdog911
ACE - Sage
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46.2K Messages
11 months ago
Yeah, that's how they do it.
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bcbsncjlj
ACE - Expert
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6.2K Messages
11 months ago
Correct. Make payments or seek alternative programming or service. Simple as that!
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litzdog911
ACE - Sage
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46.2K Messages
11 months ago
With DirecTV Stream, when you're ready to pay you can simply re-subscribe.
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tvdaddy
New Member
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10 Messages
11 months ago
The credit card company put a temporary freeze on my account because of a fraudulent charge, so that's why the payment didn't do through. I guess I could use a different payment method this month, but I was hoping to avoid that by just getting an extension for 2-3 days when the freeze is supposed to be lifted. I guess that's not possible with DirecTV Stream?
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bcbsncjlj
ACE - Expert
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6.2K Messages
11 months ago
I always use PayPal to avoid these situations.
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Juniper
ACE - Expert
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22.6K Messages
11 months ago
Since DIRECTV STREAM doesn't have to deal with the hassle of returning equipment or physical install, it doesn't give you a big grace period like a traditional TV service of making payment. Easy on, easy off as it were.
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