The "Home" screen which I assume is correct, shows two options, "...Apps..." or "....Settings....", which work fine, but at the bottom of the screen there is a statement that says that I "No longer have a subscription...."?!?!? The remote works, but hitting the "Guide" button does not open the guide. I've rebooted, restarted, waited a day.....I don't know what else to do. I have a second device to install on another TV in the house, but I was hoping to resolve this first. I may proceed with that as I wait for a resolution. Thanks
Yes, I've tried that and all that they can see is that my account is valid and up to date and when trying to transfer me to tech, they dropped my call and now I'm at ground zero again.
@gorugby_caliak No worries, we can help you with your box and getting your service up and running.
Just to clarify, is this for DIRECTV satellite service, or DIRECTV STREAM?
We are here ready to help!
Teniel, DIRECTV Community Specialist
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gorugby_caliak
New Member
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2 Messages
3 years ago
The "Home" screen which I assume is correct, shows two options, "...Apps..." or "....Settings....", which work fine, but at the bottom of the screen there is a statement that says that I "No longer have a subscription...."?!?!? The remote works, but hitting the "Guide" button does not open the guide. I've rebooted, restarted, waited a day.....I don't know what else to do. I have a second device to install on another TV in the house, but I was hoping to resolve this first. I may proceed with that as I wait for a resolution. Thanks
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bcbsncjlj
ACE - Expert
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6.2K Messages
3 years ago
Did you contact support? Resolution for what? As stated, no one here can resolve your issue. You need to contact support.
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gorugby_caliak
New Member
•
2 Messages
3 years ago
Yes, I've tried that and all that they can see is that my account is valid and up to date and when trying to transfer me to tech, they dropped my call and now I'm at ground zero again.
Thanks for nothing!
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