5 Messages
Remove old DirecTV Stream account
I had DirecTV Now (back then) and stopped using it in 2017(!) and switched to satellite service. Ever since, when i would log in to directv.com it would make me pick my stream or satellite accounts. No real issues until last week. My firestick somehow got signed out of DirecTV, when I went to sign back in it brought me to a screen to pick Stream or Satellite with a promise to be able to change the choice in the settings. Well I was unable to pick either option, I could move between the 2 options but could never select one. Log out and now when i log in it appears to bring me to some free tier of DirecTV stream with no ability to switch to my satellite service which i pay a lot of money for. I have tried changing log ins and passwords and emails and can not figure it out. I am convinced deleting the old stream account or somehow forcing it to stop being associated with me and my satellite account would solve this. But this seems impossible. Please help
Rogue16
24 Messages
11 days ago
Me too!
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litzdog911
ACE - Sage
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46.3K Messages
11 days ago
This can happen if you use the same email address login for both your DirecTV Satellite and Stream accounts.
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bcbsncjlj
ACE - Expert
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6.3K Messages
11 days ago
To me, it appears with the consolidation of all the services into one service (DirecTV, DirecTV Stream, and MyFree DirecTV), and the sale of the remaining 30% stake of AT&T's ownership of DirecTV, they have screwed the whole system to the point of no return. It's going to take a lot of work to resolve these issues. Based on experiences, it's going to be a long haul to a successful resolution.
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ptaylor121
5 Messages
9 days ago
There is no way to set up separate logins for stream and satellite. They are one, any change changes both.
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bcbsncjlj
ACE - Expert
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6.3K Messages
9 days ago
Wrong! @ptaylor121 DirecTV Stream is a different service than DirecTV Satellite. Yes, you can stream the DirecTV Satellite service, but it's not the DirecTV Stream service.
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litzdog911
ACE - Sage
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46.3K Messages
9 days ago
@ptaylor121
Wrong! Totally separate services.
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