New Member
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2 Messages
Ordering DirectTV stream
Hello,
I have been trying to order direct tv stream for a couple of days now. I am able to add package and equipment to my cart, credit check is complete and then once I apply my payment (I’ve tried three different CC’s) they all say “Oops an error has occurred please try again later.” I spoke to an agent on the phone and she was also unable to process my order also due to payment error. Has anyone else had any similar issues?
PS: Obviously I have enough funds to purchase or I wouldn’t be trying to complete the order.
bcbsncjlj
ACE - Expert
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6.2K Messages
3 years ago
Is the card a CC or Debit Card? Does it allow reoccurring charges?
You also can use PayPal and tie your card or bank to that. Lot of people use PayPal in case their current card gets compromised and impact monthly payments causing service to be cancelled.
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LLMV21
New Member
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2 Messages
3 years ago
I used two CC’s and one debit card they all said an error occurred. The agent I spoke to yesterday said that the system maybe down for DirectTV but I tried again today and had the same issue. And yes, they all allow reoccurring charges. Maybe I will try the PayPal route to see if that will go through. If not I guess I will be stuck with YoutubeTv 😅
Thank you for the suggestion.
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bcbsncjlj
ACE - Expert
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6.2K Messages
3 years ago
Just to let you know that they do not except Debit Cards for the service.
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Hi there!
We are sorry to hear you have been experiencing these issues.
You can always meet us in the DM for more personalized assistance.
Thank you for choosing DIRECTV!
Kaitlyn, DIRECTV Community Specialist
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Ludwick577
ACE - New Member
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3.3K Messages
3 years ago
Accept
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bcbsncjlj
ACE - Expert
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6.2K Messages
3 years ago
Correct!
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Hi @LLMV21, here to help.
We will be sending you a Direct Message to your inbox, so we can work together to help you getting the services.
John, DIRECTV Community Specialist
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