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S

New Member

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2 Messages

Saturday, February 11th, 2023 5:09 PM

Only 20 hours cloud dvr?

I subscribed to premier package.  Was expecting unlimited cloud dvr with 9-month storage. My account shows only 20 hours storage. Did I misunderstand?

New Member

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159 Messages

2 years ago

Hi Stuart,

It seems to be kinda hit or miss if you get unlimited DVR included. My suggestion is to call in 1-800-429-4023 ( this is the number to Direct Stream I am told) If there is ever a chance to get it, it is now. If you don't get it included it will be $10.00 a month extra for Unlimited DVR. There are only two choices 20hrs or unlimited.

ACE - Expert

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6.2K Messages

2 years ago

Are you a previous DirecTV Satellite or U-verse subscriber?

ACE - New Member

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3.3K Messages

2 years ago

When did you subscribe? Did you sign up online? Previous Dtv Satellite and Uverse customers don't quality.

(edited)

New Member

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2 Messages

2 years ago

I migrated from uverse. I think if I remember to erase programs after I watch them I can live with 20 hours. 

thanks for your responses. 

sg

ACE - Expert

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1.2K Messages

2 years ago

It really doesn't make sense for them to take that away from customers switching from U-verse and satellite, since they very much want customers to switch (certainly U-verse customers, probably satellite customers).  But I guess no one has accused them of making decisions that make sense.


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