No answer in chat

800-288-2020 customer service number and ask for dtv stream

call 1-800-288-2020 and ask for streaming dept

call 1-800-288-2020 and ask for streaming dept

@iamdebbie1978 

Actually the DirecTV Support number is 1-800-531-5000. The number you provided is AT&T Support. 

Thank You everyone ! 

Much appreciated.

Hi @benecia1111, we want to help with your questions about your DIRECTV STREAM service.

Let's meet in a Direct Message to take a closer look. Please check your DIRECTV Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums) and we'll take things from there.

Jessica, DIRECTV Community Specialist

@benecia1111 According customers on reddit---existing customers are being upgraded to Unlimited for free.

https://www.reddit.com/r/DirectvStream/comments/uco90r/unlimited_dvr/

Bet not grandfathered accounts! I have never had any free upgrades.

@bcbsncjlj Yah that post on reddit started with a guy who was grandfathered. I would post a screenshot but this forum hasn't allowed pic uploads for a couple of weeks ...so I will copy and paste

"I was just converted to Unlimited DVR today. I had been told I was ineligible to be converted from 20 hours to Unlimited, but it switched for me today. I am glad I waited, since I would have lost my grandfathered HBO streams, if I would have cancelled. The CSR told me to wait until the end of the month since everyone will have it and he was right."

Well not me:

Package Cinemax + Go Big + HBO + FreePreview + 3 Concurrency + DVR 20

I think the post said that people are going to be upgraded/converted when their billing cycle ends

Can't imagine that they would offer the upgrade to original grandfathered subscribers who are already locked into a substantial discount compared to other subscribers. I would be ticked!

Again, here is the post. I saw the OP on this post say he got upgraded without being asked then I saw the one on reddit . OP @benecia1111  never said if he was also being charged for in the 1st post here

https://www.reddit.com/r/DirectvStream/comments/uco90r/unlimited_dvr/

I have read them on Reddit. What some do not know is that they are different levels of grandfathered account over the years. Mine was originated prior to the service being released in 2016.