Logout of all devices

Hi there. We're here to help you. Since the password reset you already tried didn't work, please reach out to us through Private Note to help you find a way to log out from the device outside your home.

Christian, DIRECTV Community Specialist

@DIRECTVhelp - Hey Christian, if you have a way to force a logout, it would be nice for you to share it, since there have been dozens of threads over the last year asking for that.  If there is no mechanism, just say that.  (There has to be a mechanism, but they may well not provide access to it to first level support reps.)  If there is, then disclose publicly how to make use of it for the benefit of all the other users who have the need.

@Jrandomuser thank you! I can force logout of other streaming apps but this one has no option that I can find. Do I really have to call them to make this happen? Ugh.

There is no option to do this. Calling won't help. The next time the person needs to login, it will fail because the password has changed but that could be a while.

Reports are calling them won't help - you will just reach other L1 support reps who say they can't.  But some years ago they were apparently able to reset an account, which bounced all the devices (requiring them all to log back in).  No idea if the higher ups have taken that capability away from the reps or if they just don't tell them how anymore.  Certainly the capability of forcing all devices on an account off exists - that's what happens when a subscription suspends, so they would just need to do that without suspending the subscription.  Given that some users give out their login credentials, I can understand why there are concerns about directly giving users that power (though users who do that are risking much worse things than getting bounced).  But not providing the capability somehow - even if it is a painful process requiring escalating through Support - seems unacceptable, especially since the reps here seem to think (and tell users) that just changing your password bounces logins, which clearly isn't true.