6 Messages
iPad suddenly required password
In the middle of the night my wife's iPad suddenly stopped streaming and required her to enter a password. She copied and pasted the correct password from our password manager but no luck. She's prompted to reset her password with error code 202. We have 3 samsung TVs and my iPad still running directv streaming just fine with no issues.
How do I resolve this issue. I could reset the password, but now I have to change it on all the other devices plus from what I've read I believe it still might not work on her iPad and I risk it no longer working on all the other TVs then as well. If the account has been locked, I would expect the other devices to fail also.
What do I do?
bcbsncjlj
ACE - Expert
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6.2K Messages
6 months ago
Is your subscription service DirecTV (Satellite or Via Internet) or DirecTV Stream?
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DIRECTVhelp
Community Support
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254.6K Messages
6 months ago
Hi there. We're sorry your password stopped working on your wife's iPad. We'd love to know more, so DIRECTV can resolve it for you. There's no need for a reset, typically, this gets resolved restarting the device. Let's try and see if that works. Jason, DIRECTV Community Specialist.
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Tdstoneberg
6 Messages
6 months ago
This is DirecTV streaming (no satelite). Here's what I've done so far.
1. restarted the DirecTV App
2. restarted the iPad
3, deleted the App and reinstalled.
4. attempted to stream via safari (browser) but that always sends me to the app or the app store to get a new app. It never lets me actually view programs via the browser like I can on my Mac laptop.
5. after the last attemp I got a message saying there were too many attempts and I have to either reset the password or wait 24 hours and try again.
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DIRECTVhelp
Community Support
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254.6K Messages
6 months ago
Thanks for the information. What's your zip code? Jason, DIRECTV Community Specialist.
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DIRECTVhelp
Community Support
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254.6K Messages
6 months ago
Thanks for providing the zip code. There's no known outage about the issue that you're experiencing. We're sending you a DM to authenticate your account for further assistance. Carissa, DIRECTV Community Specialist
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Tdstoneberg
6 Messages
6 months ago
Will the DM come to my phone??
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DIRECTVhelp
Community Support
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254.6K Messages
6 months ago
You can find the Private Message/Direct Message (PM/DM) icon (text/speech bubble) on the upper right portion of the page between the notification icon (bell) and "directv.com". You must be logged into your account to have access to it. Let us know if you're able to find it. Carissa, DIRECTV Community Specialist
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