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L

New Member

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2 Messages

Friday, October 14th, 2022 1:59 AM

Important to know about cancellation!

Had to post this to potentially save someone from the headache I just went through. 
If you cancel directv streaming service and need to return the box and remote, DO SO PROMPTLY. 

These people will charge you $110 if they don’t RECEIVE the equipment within two weeks of cancellation. UPS is your only option to turn it in, if you didn’t buy the subscription at an actual AT&T store. They do not care that you’ve brought it to UPS before the deadline and gotten a receipt for them taking it. They’ve done this purposefully to make it harder to return on time because UPS often does not ship these back the same day they are returned, and they don’t issue tracking numbers for them. This means that if the return gets held up for any reason, directv can claim you didn’t “return” the equipment on time and go back into your wallet despite you doing the right thing. 
Personally, I think this is a pretty slimy way to do business, but life is full of great lessons and I learned a valuable one here. Won’t ever be touching anything directv-related again. 

Community Support

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254.4K Messages

2 years ago

Hello @lilmojett, we apologize for the experience, and we'd like to take a closer look into this matter.

Let's meet in a Direct Message, so we can check on those charges and the return policy. Please check your DIRECTV Message inbox (it's the chat icon next to the bell icon on the upper right corner of the Forums).

-Sergio, DIRECTV Community Specialist


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