Identifying an Error Code Meaning

Do you have a DirecTV Stream subscription or DirecTV Satellite? Andriod device? Phone? Tablet? Brand? Model? OS version? Need a little more info.

I keep getting the care code 601,  and it only started in the last 24 hours.   I closed out an old DirectTV Stream account for errors that occurred and that i was advised by the Direct TV Stream agent to close that account and reopen a new one to get ride of the error that they could not override, the change location settings...

Now with the new account it worked for 3 days, but now it says on ALL my Direct TV Stream boxes that I have paid for outright, 7 of them, and gives the code care code 601, called and the agent said it is a know outage in my area?  (Edited per community guidelines), how can there be an know outage when my Direct TV Stream is not in  an "area" like a landline or hard wired cable?  LIES?  anyway what is the real issue?

 I even tried making another account not associated with any former credentials, credit card, nor address...  So what gives?

by the way my other devices, Roku, tablet, and phone app work just fine, it is ONLY the direct TV boxes

"Care Codes" are DirecTV errors not DirecTV Stream error codes. Are you a previous DirecTV satellite subscriber? Are you using the same credentials for both services?

Hi @3307mdd

@DIRECTVhelp What is the known issue? At least describe the issue so subscribers can understand what is involved. Canned statements mean little to anyone.

yes please tell me what the reason for the interruption is...  my mother in law who lives with us is using the same boxes and is having NO trouble what so ever...  So i am bit more confused what the issues are...

these are DirectTV Stream codes that are showing up when it logs you out, and you try to log back in, it just rolls and rolls and rolls and then finally it says Cares Codes 601 and not explanation...

They are not from Direct TV, but from actual Direct TV Stream accounts and issues

Thanks for the details shared @3307mdd .

This issue is currently under investigation by our technical teams. They recommend some troubleshoot like uninstall the app to fix the issue.

Fernando, DIRECTV Community Specialist.

@3307mdd "Care Codes" rather they show up in DirecTV stream or not are DirecTV satellite errors. why they are appearing -  thats for support to explain. Most of the "Care Codes" appear because a subscriber is or was a DirecTV Stream subscriber once or still are and are using the same credentials for both services. DirecTV Stream requires a different credential then being used in DirecTV satellite.

I am using  DIFFERENT credentials, but it is not from being a former customer for what ever reason, besides, Direct TV Stream cuts you off the minute you dont have a valid credit card go thru, so there is NEVER a balance that would be owed...

That is totally a different issue then the "Care Code".

I've been getting the error code 8013 since mid-March. I've spent 8+ hours on the phone with DIRECTV stream with no resolution. We are 3 weeks with no service. 

We have had this service for a few years, so for it to just stop working has been very frustrating. 

Did you move recently or go on a trip and use the service somewhere else?

We know we used DIRECTV stream March 9 at home. My husband tried to sign in to the app March 15 (out of state) and that's when we discovered we couldn't stream DIRECTV...when we returned home, we found that our tvs that we use a Roku stick with were working fine...we had a power surge and then the tvs were logged out and haven't worked since then. 

however, I can log into a web browser, see what's on DIRECTV stream, but when I click on "watch now" the screen goes blue.  But I'm able to see the guide and what's showing, etc.