How to reply to a user who posted?

Hi @Rondam66. You landed the right place for help!

To reply another users post, you can tag the person with their @ in the same way we've replied to you. In case of any further assistance is required just let us know, we're here to help.

Santiago, DIRECTV Community Specialist

At the top right corner next to the notification bell, there is a chat box. Click it and type the user you would like to privately message by choosing the pencil with notepad.

The only time I see a chat box is when I contact Dtv help. --Next to the bell... that is a link for your profile, settings, bookmarks, signout.

I always have the chat box. In the old days, it was called "Private Message".

@Rondam66 

That is how you reply to a specific user. When you type the @ it loads a drop down box of names in the thread. Select the name you need and type your post.

Correct, but I have always had the chat icon on the top banner line. Never understood why some have it and some don't.

@bcbsncjlj 

Perhpas only ACEs have specific access. Regular users see it when DIRECTV help sends them a chat request.

Back in the old day when it was "Private Message" it was available for all. Maybe with the new message board you may be correct. i know when the new board first started, it was bare and there were no way to communicate. Over time, they kept adding features. Maybe it's just the new board and the way it was coded to add links based on status. Thanks anyway for your thoughts.

I do not understand. What does that mean, when I type the @? Where do I type this. 
I do not have a chat box next to my bell icon. 
I cannot comment to a specific sender. 😨

No worries, @Rondam66. We're here to guide you.

To reply or make any comment on a DIRECTV community forum, you can take a look at the steps listed here: http://sm.att.com/be1bad17.

In case you have any other question or inconvenience, we'll be here to assist you.

Santiago, DIRECTV Community Specialist

Only "ACE" accounts have the chat icon.

Well that's a little funki isn't it. 

Directv Forum people,

If you're listening, why cant all participants have the ability to reply to someone??

kinda defeats the purpose of a chat forum doesn't it?

If we have to work up to that level, that's just silly. Most ppl will just give up and leave. We come here to learn, how can we learn if our communication is impaired. 
please reconsider this! Thank you. 

Hello @Rondam66, our top priority is to make sure the DIRECTV FORUM is a safe place for our customers to communicate with us and amongst each other in the most effective way possible. In this case, the best way to take part in the DIRECTV Community Forums is by starting or joining a Conversation. Please try the following steps to learn How to Reply to a Question.


 1. Make sure that you have signed in to the DIRECTV Community Forums.
 2. When you see a Question that you'd like to answer or reply to, simply click inside the text box that states Comment on the post here. 
3. The text box will expand to provide you more space to post your comments. You can also take advantage of the formatting tabs and buttons available to you. 
4. When you are done, click Post and your reply will appear under that Question's Responses. 

If someone else chooses to do so, they can continue the conversation with the ''Reply to this comment here'' option, at the bottom of your response. Please let us know how it goes!

Vanessa, DIRECTV Community Specialist

The "chat" icon is for Direct Message. That is essentially an in-forum email. That is not the same thing as replying.

If you are logged in, type just the @ symbol by itself in the comment box. What should happen is a little popup of names, ideally the ones who have posted in the thread, will show for you to choose from. It then lists the username with that symbo in blue hypertext. This means that user gets notified someone has "mentioned" them. You can even use this option to mention someone who wasn't in the thread to begin with. For example: @Rondam66