How do I get a credit to my bill for the espn channels that dropped out on 9/12 and 9/13.

Not sure if you will be able to get the credit now that the channels have been restored.  You should have called or applied for the credit when the channels were still out!  Good Luck the only way to get it now would be to speak to a customer service agent and even then I doubt you would be able to get it.  Over all it is your bad and not Directv's bad as the channels were out for 2 weeks and you could have asked for the credit.

Thank you for the information.    

I don't really think this is "my bad".   Of the 4 ESPN2 recordings,  one was from this morning.   Only a few hours later, they are back, and the link for the credit gone ? Common on.     I called Customer service and they understood the issue but cannot offer any credit ?  They have to transfer the call to a different department.   Bad business.  

This has me looking for alternative services. 

"They have to transfer the call to a different department."

That's on you if you didn't allow the call to be transfered. Sometimes the billing department can see stuff that technical support can't (and vice-versa.)

I just called and got the credit immediately

I tried all week online. Did not have time to wait on the phone. And regardless, I did not have the service I paid for, they owe me the credit and it is ridiculous that we have to ask for it 

I highly suspect the reason people need to request the credit is because they don't want people confused when their bills randomly get a $30 credit. If the credit is pushed out to all customers at once, it's gonna be in the middle of the billing cycle which will definitely confuse people when their bills go down and then seem to randomly go up.

Google did this when YouTube TV lost the Disney channels. I suspect it's a different thing there since their customer base skews younger and is more "plugged in" to what's going on.

Let's see, I pay $10 plus regardless if i watch the channels, so when i don't get them I need to ask for the credit.... seems like good business to keep that during negotiations when I still pay... seems like breach of contract even though they write the contract to cover their (Edited per community guidelines)

and why are you defending their corporate greed?

So they are not obligated to supply the channels they advertise and list in the package I am paying for ?   Forget terms of service fine print.  Legally you are correct.   I may not be able to take legal action.  My comment is that it is bad business to fully charge for a partial service.   They should credit all customers that have a package that includes the Disney channels for the time they did not show them and do it automatically.    

My main reason for posting this thread is in the hope that someone at the company may actually read these areas and see that customers are not happy.   If they get enough comments, calls and letters,  they may rethink how they handle this in the future. 

Ultimately, they can do what they like.  I also can move my business to another service.  Thank goodness our service is via internet and not via satellite. 

*someone at the company may actually read these areas"

Nope. 

It's always been up to the customer to call in for that discount.

I didn't even hear about a credit until today. Directv is really digging themselves a deep hole with policies like this. I'm very close to canceling my service after almost 30 years with them. 

To top it off, tonight I was looking for something to watch. I noticed that the L.A. Kings were playing the Utah Hockey Club on the NHL channel. For some unknown reason, Directv had it blacked out here in Phoenix. Why would a game between CA and UT be blacked out in AZ???

DirecTV does not black out any channel or content. They have no reason to restrict programming. The broadcaster restricts content.

Tiger593 (Edited per community guidelines) if I paid for a service I didn't receive they owe me regardless of he time limit

@pjbig10 

Because TV providers do not own the channels, they each have a clause in the Terms of Service (ToS) that channels/programming may change at any time. They have no way to force a channel to always or ever be there.

DirecTV packages include locals, but not any specific local guaranteed (as stated above). As long as you get a single local channel, you are getting what you are supposed to.

As such, they do NOT owe you a cent as you were billed correctly. During that last situation they chose to give a courtesy credit while they were negotiating with the channel owner.

There is no time limit. A channel could be gone for hours, days, weeks, or even indefinitely and it still does not change the fact they don't owe you anything.

Hope you now understand better exactly what you're paying for. You got satellite service and a tier of a variety of programming, but nowhere does it guarantee you the specific channels and in fact the ToS (that you agreed to) state the opposite (in that they can change at any time). This is how the pay TV industry works.