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New Member

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3 Messages

Friday, October 21st, 2022 12:39 AM

Home location keeps getting disconnected

I think My home location keeps getting disconnected when I lose power. Is that correct?

I can only reconnect 4 times a year so I can’t use more than 2 tvs at a time until December

ACE - New Member

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5.2K Messages

2 years ago

With the information given, I can’t say whether anything is correct or not. I need confirmation. What service do you have, DIRECTV STREAM or DIRECTV satellite? What do you mean by ‘home location gets disconnected?’ Does the equipment not work, do you get an error code?

As far as your second statement,  I assume the 2 TVs don’t have GPS service so they continually give you locals. The four time change per year is your location change. After four times, you are stuck with the location of whatever locals you were last using.

(edited)

New Member

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3 Messages

2 years ago

Sorry it’s DIRECTV Stream. 

I get the “too many streams” error because I’m not connected to my “home” network. 

ACE - New Member

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5.2K Messages

2 years ago

Gotcha. Are you purposely changing the location to reflect new areas you go to or is an issue with your current ISP where it doesn’t offer a static IP? Static IPs keep your IP address location constant so that the location DIRECTV STREAM is set to will NOT change.

New Member

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3 Messages

2 years ago

I’m not changing my location. I’m thinking it may happen if the power goes out at my home. 

I’ve never looked into if they offer a static ISP. I was reading some other forums and they say most don’t or charge you monthly for it

ACE - Expert

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1.2K Messages

2 years ago

This depends on the ISP and how they handle reconnections.  I live in south Florida, where (generally brief) power failures are common - between thunderstorms and our wonderful power company.  Despite that, my external IP address hasn't changed in at least 3 years - obviously my ISP keeps track and doesn't reassign addresses for relatively short disconnections (no idea how long you'd have to be disconnected for them to reuse the address).  In fact, it has survived across the gateway device getting replaced (more than once).  OTOH, some ISPs will give you a new external address every time your gateway/modem restarts, and it appears fixed wireless is designed to work that way.

As far as requiring a static address - as you note, (as far as I know) all ISPs that offer static IP addresses to consumers (not all do) charge extra for them.  The fact that DirecTV (really, AT&T before them) depends on the external IP address not changing to avoid this issue is itself a problem.  When AT&T owned the service, they may not have perceived the issue - AT&T is one of the ISPs that treats dynamic addresses very statically (they happen to be my ISP) - and if not assuming that most subscribers used AT&T as their ISP, at least probably thought that encouraging it was a good thing.  However, DirecTV has no reason not to be ISP agnostic, so they really should figure out a better way to do this.

3 Messages

1 year ago

We have the same issue. Direct TV hasn't done squat to fix the problem. The Home Location setting changes to NOT CONNECTED whenever our IP address changes--which is almost daily.


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