New Member
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8 Messages
HBO Max via AT&T
I have HBO Max free as part of my AT&T plan. Why isn’t it added to my HBO Max lineup in DIRECTV stream?
New Member
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8 Messages
I have HBO Max free as part of my AT&T plan. Why isn’t it added to my HBO Max lineup in DIRECTV stream?
bcbsncjlj
ACE - Expert
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6.2K Messages
3 years ago
You get HBO channels only. Use the app to watch content from HBO MAX with your credentials.
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EMD
New Member
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8 Messages
3 years ago
I don’t even have the HBO channels. So am I supposed to have that via my DIRECTV stream app? That is the question. I can access the HBO Max app with no issues but I do not have HBO in my DIRECTV Stream lineup.
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bcbsncjlj
ACE - Expert
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6.2K Messages
3 years ago
Should have a few channels in the guide not all of them. I have 4 channel. May need to logout out then back in. Maybe even a re-install.
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Just to confirm, you HBO Max subscription is through your AT&T Wireless account, is that correct?
Sophia, DIRECTV Community Specialist
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EMD
New Member
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8 Messages
3 years ago
Sophia, that is correct
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EMD
New Member
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8 Messages
3 years ago
@DIRECTVhelp , that is correct. I have my subscription through AT&T wireless
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Hey @EMD, we want to help.
Let's meet in a Direct Message. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums)
Sophia, DIRECTV Community Specialist
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EMD
New Member
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8 Messages
3 years ago
@DIRECTVhelp , I do not see the direct message icon, only the bell?
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Ludwick577
ACE - New Member
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3.3K Messages
3 years ago
I think u have the have the sub thru Dtv stream for them to show up in the guide.
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Thanks for letting me know, @EMD.
We've sent you another message privately, please let us know if you are able to access it.
Sophia, DIRECTV Community Specialist
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EMD
New Member
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8 Messages
3 years ago
@DIRECTVhelp I have not received a DM.
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scott07002
Contributor
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28 Messages
3 years ago
@DIRECTVhelp Please send me a DM. I have a similar issue of what is described in this thread.
(edited)
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Ludwick577
ACE - New Member
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3.3K Messages
3 years ago
You have to sub to HBO max thru Dtv stream to get the HBO channels on your Directv Stream guide.
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Jrandomuser
ACE - Expert
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1.2K Messages
3 years ago
That isn't true - or at least didn't used to be. But I believe I did read that newer HBO Max subscriptions via AT&T promos would only get HBO Max (via app) rather than (also) getting the HBO live streams. That would seem to make sense, given the disconnect between AT&T and the former AT&T video services (and soon, the disconnect between AT&T and WarnerMedia). However, I haven't been able find that statement, so I may be misremembering it.
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scott07002
Contributor
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28 Messages
3 years ago
I believe it still applies. This is the verbiage on the HBO Max page from the ATT website. "Access HBO Max only through HBO Max app or hbomax.com with your AT&T log-in credentials. HBO Max also includes HBO channels and HBO On Demand on eligible DIRECTV video platforms. "
I finally reached someone on the phone, this time I think at Directv support that new what I was talking about and has submitted a support request to get this taken care of.
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