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EMD's profile

New Member

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8 Messages

Saturday, January 8th, 2022 4:32 PM

HBO Max via AT&T

I have HBO Max free as part of my AT&T plan. Why isn’t it added to my HBO Max lineup in DIRECTV stream?

ACE - Expert

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6.2K Messages

3 years ago

You get HBO channels only. Use the app to watch content from HBO MAX with your credentials.

New Member

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8 Messages

3 years ago

I don’t even have the HBO channels. So am I supposed to have that via my DIRECTV stream app? That is the question. I can access the HBO Max app with no issues but I do not have HBO in my DIRECTV Stream lineup.

ACE - Expert

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6.2K Messages

3 years ago

Should have a few channels in the guide not all of them. I have 4 channel. May need to logout out then back in. Maybe even a re-install.

Community Support

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254.4K Messages

3 years ago

Hi @EMD, we're here to help.

Just to confirm, you HBO Max subscription is through your AT&T Wireless account, is that correct?

Sophia, DIRECTV Community Specialist

New Member

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8 Messages

3 years ago

Sophia, that is correct

New Member

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8 Messages

3 years ago

@DIRECTVhelp , that is correct. I have my subscription through AT&T wireless

Community Support

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254.4K Messages

3 years ago

Hey @EMD, we want to help.

Let's meet in a Direct Message. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums)

 

Sophia, DIRECTV Community Specialist

New Member

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8 Messages

3 years ago

@DIRECTVhelp , I do not see the direct message icon, only the bell?

ACE - New Member

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3.3K Messages

3 years ago

I think u have the have the sub thru Dtv stream for them to show up in the guide.

Community Support

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254.4K Messages

3 years ago

Thanks for letting me know, @EMD.

 

We've sent you another message privately, please let us know if you are able to access it.

 

Sophia, DIRECTV Community Specialist

New Member

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8 Messages

3 years ago

@DIRECTVhelp I have not received a DM.

Contributor

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28 Messages

3 years ago

@DIRECTVhelp   Please send me a DM.  I have a similar issue  of what is described in this thread.

(edited)

ACE - New Member

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3.3K Messages

3 years ago

You have to sub to HBO max thru Dtv stream to get the HBO channels on your Directv Stream guide. 

ACE - Expert

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1.2K Messages

3 years ago

That isn't true - or at least didn't used to be.  But I believe I did read that newer HBO Max subscriptions via AT&T promos would only get HBO Max (via app) rather than (also) getting the HBO live streams.  That would seem to make sense, given the disconnect between AT&T and the former AT&T video services (and soon, the disconnect between AT&T and WarnerMedia).  However, I haven't been able find that statement, so I may be misremembering it.

Contributor

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28 Messages

3 years ago

I believe it still applies. This is the verbiage on the HBO Max page from the ATT website.   "Access HBO Max only through HBO Max app or hbomax.com with your AT&T log-in credentials. HBO Max also includes HBO channels and HBO On Demand on eligible DIRECTV video platforms. "     

I finally reached someone on the phone, this time I think at Directv support that new what I was talking about and has submitted a support request to get this taken care of. 
 


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