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L

New Member

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1 Message

Tuesday, September 14th, 2021 12:42 AM

Getting error code when signing in

I have the app downloaded, and just did the update.  When I try to sign in with credentials, it gave me an “error unknown” and now can’t even get back to try and log in again

ACE - Expert

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6.2K Messages

3 years ago

What device?  Delete the app and download again.

Community Support

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254.4K Messages

3 years ago

Hi @Lelajo14 Thanks for reaching out.


Please try to uninstall and reinstall the app and make sure whether your devices are compatible here.



In case you need further assistance please let us know!


Katherine, DIRECTV Community Specialist

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