16 Messages
Forms of Payment
I'm having difficulties creating additional DirecTV Stream accounts due to AT&T not allowing multiple accounts on the same credit card.
The satellite division of AT&T does not have this limitation. Also, satellite accounts allow users to setup auto-payments using a checking account.
Does anyone know if AT&T will soon accept bank accounts? As of this posting they only allow one credit card or one PayPal account.
Thank you,
Tim
detuch254
ACE - New Member
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5.2K Messages
1 year ago
As a note, DIRECTV and AT&T are now separate companies as AT&T spun off DIRECTV in a 30% stake to TPG. Therefore, the satellite service is now referred to as DIRECTV SATELLITE and their streaming service is referred to as DIRECTV via INTERNET or DIRECTV STREAM, depending on which you originally signed up for as well as if you brought your own devices or rather went with their Gemini/Gemini Air device.
I personally didn't know that DIRECTV STREAM/DIRECTV via INTERNET had this limitation, and I'm not sure as a customer like you if or when they choose to fix it. Your best bet is calling them and asking about it. Perhaps an agent can set your card up with the multiple accounts manually, or escalate the issue to a higher level.
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DIRECTVhelp
Community Support
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254.4K Messages
1 year ago
Thank you for contacting us regarding your concern. DIRECTV Stream only accepts credit and debit cards. This is because it is set up under auto-pay. If you need to create multiple accounts on DIRECTV Stream, please note that the same credit or debit card can only be used for two accounts. However, if you prefer to enroll through auto-pay for your DIRECTV Satellite account , you can access: Enroll in Auto Bill Pay | DIRECTV Customer Service & Support Please note that for DIRECTV Satellite, all modes of payment are accepted. Ara, DIRECTV Community Specialist
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