Hi @bcbsncjlj Thank you for responding. I am extremely frustrated. This particular error came from my ipad in the stream app. When I try to log on. I signed up two days ago. I cannot log into any of my devices for stream.
Are you a previous satellite user? Using the same credentials? You need to use different credentials (email/password). This is a known bug going on for months.
Ok. How do you fix? Where do I change my credentials on the Directv stream? Thank you so much for your help! I am not happy with this particular bug. I do everything through this account and I don't want to change that.
Hi @Benfmarshall , we want to help figure out why you're getting that error code.
Let's connect with us in a Direct Message to take a closer look. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums) to get started.
bcbsncjlj
ACE - Expert
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6.2K Messages
3 years ago
Any messages? When do you get it? What device?
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Benfmarshall
New Member
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4 Messages
3 years ago
Hi @bcbsncjlj Thank you for responding. I am extremely frustrated. This particular error came from my ipad in the stream app. When I try to log on. I signed up two days ago. I cannot log into any of my devices for stream.
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bcbsncjlj
ACE - Expert
•
6.2K Messages
3 years ago
Are you a previous satellite user? Using the same credentials? You need to use different credentials (email/password). This is a known bug going on for months.
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Benfmarshall
New Member
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4 Messages
3 years ago
Sorry the message is Subscription Needed Error code 8013
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bcbsncjlj
ACE - Expert
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6.2K Messages
3 years ago
Have you subscribed to the service? It's a paid subscription service. This is not DirecTV satellite but streaming.
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Benfmarshall
New Member
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4 Messages
3 years ago
Ok. How do you fix? Where do I change my credentials on the Directv stream? Thank you so much for your help! I am not happy with this particular bug. I do everything through this account and I don't want to change that.
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bcbsncjlj
ACE - Expert
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6.2K Messages
3 years ago
You can login to your DirecTV Stream account and make changes like email, password, etc. Better get use to that account for payments, etc.
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Julian, DIRECTV Community Specialist
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