New Member
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2 Messages
DTV Streaming signup is impossible for me
I am an AT&T internet customer. I want to get DTV Streaming.
This is happening to me. I am trying to signup for DTV Stream online using my credit card. Oops Error. The system doesn't accept it and says try again later.
I looked at my Visa acct and it shows a $30 hold and -$30 immediately after.
Tried chatting with Cust Ser using several cards and she couldn't get it to go thru. Called the DTV 800 cust serv number and she tried different cards with no luck.
I spoke to my MasterCard rep and she said my acct was okay to accept the charge but DTV system was immediately removing the hold.
It looks like they have a problem because my cards are good.
No idea on where to go from here. No help from cust. service.
I don't know what to do now. Any ideas?
DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Please let us know if you are trying to sign up with the same email that you use to have the AT&T services; if so, let's give it a try with a different email.
Let us know how it goes.
Veronica, DIRECTV Community Specialist
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lbc57
New Member
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2 Messages
3 years ago
Hi Veronica, I tried a different email address and the same error appears "Opps, something went wrong, please try again later"
Checking my bank card online shows 2 $30 charges from Directv today.
Is there anything else I can try, or someone I can talk to to work this out?
Thank you.
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