Tutor
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3 Messages
Directv Stream App
I do not have a Directv Stream device, rather I have the App on my Rokus which is WiFi to my Orbi router which is linked to my internet cable modem. For the past 4 weeks, I get a streaming device limit when my wife or I, turn on the second tv. There are NO other devices attached. I have spent hours with their agents trying to tell me how to remedy the issue by advising me to pay for a third stream. Unplug the Roku & TV - then they advise to change my password (which they just made me do to use this forum). So how can I stop error 300015-018 (I believe) and in my account see the devices that I can actually use when we turn on another tv. I have been a customer back when AT&T Now was started and did not have this situation. Does anyone know if any of the Rokus when we exit the Directv Stream continue to stream?
bcbsncjlj
ACE - Expert
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6.2K Messages
3 years ago
I assume that you are exiting the app each time prior to turning odd you TV. Can you ever use the second device or does it always give you the error? Might try to power the devices off over night and see if the issue occurs the next day.
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DNJones
Tutor
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3 Messages
3 years ago
Yes sir. Every time I or my wife exit the app prior to turning off the Roku which turns off the TV. We do not have any other devices that streams Directv Stream. Our main use of the app is on one tv in our den. When she goes to bed or I want to watch a different program, is when I get the limit issue. Thx for your help. VR - DJ
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bcbsncjlj
ACE - Expert
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6.2K Messages
3 years ago
Then I would contact support and have them clear your connections.
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DNJones
Tutor
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3 Messages
3 years ago
Thanks for your time - I think it's systemic issue since it works most of the time with 2 devices streaming simultaneously and when only one tv is on and either my wife or myself want to watch another program the system counts more than two.
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bcbsncjlj
ACE - Expert
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6.2K Messages
3 years ago
I have never had the issue in my 4+ years with the service.
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