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New Member

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5 Messages

Sunday, October 16th, 2022 5:25 PM

directv box

Can the Directv box be used with other streaming services without a Directv account ??

ACE - Expert

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6.2K Messages

2 years ago

Nope. Been discussed and they state it can but I know of no one that has been able to utilize the device if not subscribed.

ACE - Sage

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46.1K Messages

2 years ago

Sorry, no. 

ACE - New Member

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1.5K Messages

2 years ago

From what I understand as long as you stay signed into your former account you should still be able to access the apps.  This is what I was told by a Directv Stream employee but who really knows as I have heard people say they cannot once they are no longer a subscriber.  If all you want it for is the apps then I would get a Roku or a Fire Stick for the apps it would be a lot cheaper than getting a box unless you already have one.

Community Support

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254.4K Messages

2 years ago

Hello @hbrinley , thanks for reaching us.

You can use your DIRECTV STREAM device to get your favorite entertainment apps all in one place without keeping an active subscription.

If you don’t see what you want, you can add your own. Choose from video, music, and gaming apps.

Let us know if further assistance is required, we want to cover all your inquiries.

Daniel, DIRECTV Community Specialist

ACE - Expert

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6.2K Messages

2 years ago

If that's true then show us how to do it. I know of no one that has ever been able to use the device if they were not an active subscriber.

ACE - Sage

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46.1K Messages

2 years ago

@DIRECTVhelp 

Agreed. Please let us know how you can use the DirecTV Stream for other streaming services without a DirecTV Stream account. Many folks have posted that it won't work.

ACE - Expert

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1.2K Messages

2 years ago

Is it true that there are credible reports that it doesn't work?  The device's Terms of Use section 3 is a bit contradictory (sentence 1 seems to contradict sentence 3, but there would be no reason for sentence 3 at all unless they intend that it should work).  My take is that you must have had an active subscription for the device to become active, but subsequent to that, it should continue to work after your subscription ends.  The text:

Use of Device. Your access to and use of the Device requires You maintaining an active DIRECTV STREAM account. You may access the Device by entering the user ID and password associated with your DIRECTV STREAM Service. If you cancel your subscription to the DIRECTV STREAM Service, you may continue accessing the Device without an active DIRECTV STREAM account using the same or other valid DIRECTV STREAM user ID and password.

So per that, it would seem they are obligated to make it work (since people potentially bought it based on that document) and if it doesn't work, it's a bug that needs to be fixed.

ACE - Sage

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46.1K Messages

2 years ago

So per that, it would seem they are obligated to make it work (since people potentially bought it based on that document) and if it doesn't work, it's a bug that needs to be fixed.

Agreed. Hopefully we can get someone from DirecTV to weigh in on this issue. Lots of folks have reported that the box becomes a boat anchor once they cancel service. 


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