New Member
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6 Messages
DirectTV Cloud DVR Not Recording
The cloud DVR won’t allow me to record anything. Error message states “There’s a recording problem”.
Under My Library, The Cloud DVR section says “Your cloud DVR holds up to 0 hours of recordings.”
I have unlimited cloud DVR. I have rebooted the internet and ATT DirectTV boxes several times. Same error message. This has been going on for a least 2 weeks. I need help - otherwise this service will be canceled.
Accepted Solution
DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Let's make sure we follow the right steps to get it fixed. Have you tried using different devices? Also, are you using DIRECTV STREAM device or a mobile device? If it's a mobile device, what is the model and brand?
This information will be appreciated to keep looking at the best resolution. Meanwhile, we can try fix common DIRECTV app issues.
We'll be attentive to your answer. If the issue persists, please let us know to continue the assistance.
Daniel, DIRECTV Community Specialist
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Accepted Solution
TheHappyOne
New Member
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6 Messages
2 years ago
Thank you to all who responded. We called ATT and were instructed to do a Factory Reset which we did. The tech also did a refresh from his end. Now everything is fixed and works PERFECTLY. So very excited to be able to record again. Thank you ATT!
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Ludwick577
ACE - New Member
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3.3K Messages
2 years ago
What happens when you go to the Dtv stream website and try to setup a recording or go to "my library" stream.directv.com
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TheHappyOne
New Member
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6 Messages
2 years ago
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TheHappyOne
New Member
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6 Messages
2 years ago
This is what I see when I go to the DTV Stream Website: https://stream.directv.com/library
"Cloud DVRRecord up to 20 hours of your favorite shows: they'll be right here waiting
for you. Upgrade to UNLIMITED HOURS anytime."
P.S. We ALREADY have unlimited hours! LOL
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Ludwick577
ACE - New Member
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3.3K Messages
2 years ago
Did your last payment go thru? Seems like the system thinks you don't have service. When you click on "account details" on the website and look at what you have---is unlimited dvr there.
(edited)
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litzdog911
ACE - Sage
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46.1K Messages
2 years ago
Something is messed up with your account. Call the DirecTV Stream support number below. If they can't get it fixed it might be easiest to cancel this account and create a new one with a different email address.
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TheHappyOne
New Member
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6 Messages
2 years ago
I agree something is wrong. The last time we called, we were told by ATT that they would send new boxes if the problem persisted, but I don't think the problem is the box but that something is off with the account.
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