Contributor
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6 Messages
DirectTV account login issues///Trying to purchase a Stream package
So...after much thought and consideration I finally decided that I wanted to purchase Direct TV Stream. I thought this would be as easy as logging in and creating account and then purchasing the Choice package. That was about two hours ago.
It all started when a screen asked me to log in and provide my password, which I interpreted as meaning my AT&T password. When I provided an incorrect password, it asked me to create a new password (after account verification with a text to my cellphone). I completed the password change, at which point it advised me that I already have a Direct TV Satellite account (which I don't) and that I needed to log on to Directtv.com. When I go back to directtv.com, enter my username with my new password, I am told that it doesn't recognize the password.
After a phone conversation and an online chat with customer service, I was advised that my email address is associate with an old Uverse account and that I should offer up my credit card over the phone or in the user chat, including an upsell effort that I should order equipment?? This seemed unusual to me and I did not feel comfortable with signing up.
This is yet another disappointing AT&T customer experience, and very frustrating. Here I am trying to subscribe and all I get is reminded of why I left AT&T cable (in 2004) and Uverse (in 2014). Now I don't know if I'm ever going back.
Accepted Solution
Official Solution
Ludwick577
ACE - New Member
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3.3K Messages
3 years ago
Try a new email. Don't use one associated with a previous ATT or Directv Satellite account.
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Accepted Solution
DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Brand new DIRECTV STREAM accounts require unique user IDs to avoid log in issues from happening and to provide access to the service.
During the purchase process, we suggest you to use a different email address that is not related to a DIRECTV Satellite or AT&T account. By the way, thanks for your insight @Ludwick577.
Joan, DIRECTV Community Specialist
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Raddman5530
Contributor
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6 Messages
3 years ago
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Hi @Raddman5530, we're here for you.
Please let us know if your service is DIRECTV Satellite or DIRECTV STREAM, so we can offer the right option to sort this out.
Thanks.
Dani, DIRECTV Community Specialist
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Raddman5530
Contributor
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6 Messages
3 years ago
I don't have either. I was trying to purchase STREAM. It was telling me that I already have a Satellite account (I don't).
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shannon02
ACE - Expert
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20.6K Messages
3 years ago
You have to go to the DTV streaming website and setup an account. You should check to see if your TV has or can download the DTV streaming app, if not you will need a streaming device that has it or get the DTV streaming device.
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Please share a screenshot with what you get when trying to sign in. We're here to help. Dani, DIRECTV Community Specialist
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Raddman5530
Contributor
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6 Messages
3 years ago
First thing I see when I try to purchase a DirecTV Stream package is:
...with a link to "Go To My Account".
When I click on the link and try to sign in to my DirecTV account, I get:
(edited)
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Raddman5530
Contributor
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6 Messages
3 years ago
Thank you. I was able to solve it by accessing Directv.com/Stream/Amazon on my phone and providing a different email. When I tried to do this on the laptop, it was defaulting to my AT&T email and would not let me change it.
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
@Raddman5530 Glad to read this.
We're happy to know your service has been able to be created successfully.
Keep in mind, that you can contact us whenever you need assistance, we are here to help.
Joan, DIRECTV Community Specialist
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