3 Messages
Direct TV
Direct TV Streaming service customer service is the worst. I'm moving and needed to cancel my service on the 5th of the month. I can't because I have autopay. I never signed up for autopay they did it automatically. I can cancel on the 5th but have to pay for the whole month. Or cancel on the 31th and be without my TV for 5 days. Never ever ever get this service AT & T are the worst. I have been a customer for 25 yrs and this is how I am treated. They don't care.
litzdog911
ACE - Sage
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46.1K Messages
11 months ago
Are you a DirecTV Stream or DirecTV Satellite customer? I'm guessing Satellite if you've been a customer for 25 years.
All DirecTV Stream accounts are "autopay", but you can cancel at any time. Just give them a call. Phone number is below.
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DIRECTVhelp
Community Support
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254.4K Messages
11 months ago
Thank you, Pursimon1, for being a loyal customer for 25 years, and we're sorry for the experience you have had with us. @Litzdog911 is right. You can cancel your service at any time. If you cancel in the middle of your billing cycle, you'll have access to your programming until the end date. However, for DIRECTV STREAM, we don't issue prorated credits. We're sending you a DM to assist you further. Mark, DIRECTV Community Specialist
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pursimon1
3 Messages
11 months ago
I tried to work it out with the person I was speaking to. She wasn't any help. It was more like ( it is what it is).
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pursimon1
3 Messages
11 months ago
And who is this @litzdog. He wasn't there and doesn't know the conversation
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DIRECTVhelp
Community Support
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254.4K Messages
11 months ago
Litzdog911 helps us provide advice, and tips to fellow users in this forum. Please check your DM, so we can take a look at your account and see what we can do about your request. Mark, DIRECTV Community Specialist.
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