3 Messages
Direct tv streams erased my compliant
DirecTV streams erase my complaint I've been a customer with these guys they increase my bill and my Internet bill without any information. Then all I asked was before one or two day grace period so I can pay my bill due to come in a hard times and they refuse I don't know how they're still open and running this business they need to be cut down. They responded to my message when I clicked on my response it was deleted (Edited per community guidelines) is the best way to resolve this issue I'm going to Better Business Bureau I'm making a review and complaint and every form I can
DIRECTVhelp
Community Support
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254.4K Messages
5 months ago
Hi, @Greenetony. We're sorry your complaint was removed, and we value your loyalty to us. Costs of producing content continue to increase, so we periodically adjust pricing. We see you have posted sensitive personal information, and please remove that for your protection. We'd love to make this right and turn your experience around. Let's meet in DM to investigate and help you further. Rizza, DIRECTV Community Specialist
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Greenetony
3 Messages
5 months ago
Why our bill increase but we can't get a grace period or better service and equipment
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Greenetony
3 Messages
5 months ago
That's no grace period if my bill due on the 5th I should be able to get 2 days at lease If you raising my bills for a unexcusable reason
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DIRECTVhelp
Community Support
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254.4K Messages
5 months ago
Hi, @Greenetony. We're here to assist. And, we're sorry that your bill has gone up. Let's check you account to look for ways on how to help you. We've sent you a DM. Ryan, DIRECTV Community Specialist
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