Direct TV Rejecting All Payments

In what ways have you tried processing your payment for example online, customer service?   Do your billing zip code and the zip code for your credit cards match?

zips match.  it isn't a card issue.  it's a direct tv issue.  two att techs attempted.  direct tv tech on phone attempted.  i tried myself online.  multiple cards attempted.  multiple emails attempted.  never seen anything like this.  there are other threads with people having the same frustration, and best I can tell they were just given the shaft.  no resolution.  one would hope for better from a company this size. 

I can completely understand your frustration and I agree that you should be able to process your order without errors holding you up.  Have you tried processing the card online using a private/incognito window to see if that makes a difference when processing the payment online sometimes that helps?  

When you submit the payment to DIRECTV STREAM, what error message are you getting?

You mention $30 goes through fine but not $16 for sales tax. Are you trying to do one transaction with multiple payments?

I expect a lot of things are updating in general because of AT&T letting the new co-owner take over the DirecTV and DIRECTV STREAM functions. That includes separating them into two separate websites again instead of combined on the AT&T one.

If needed, I would go with another payment method. Assuming it is a known issue already being worked on you may just need to try again at another time. Certainly not ideal, but nothing we can do to make a successful fix occur faster.

Is it actually a credit card or a Visa or Mastercard labeled debit card?  I know in the (fairly distant) past they didn’t take debit cards (for whatever reason), but I don’t know if that ever changed. 

Has to be a credit card ---not a preapaid or debit card with a visa or mastercard logo. I use Discover. 

 i tried myself online.  multiple cards attempted.  multiple emails attempted.  never seen anything like this.  there are other threads with people having the same frustration, and best I can tell they were just given the shaft.  no resolution.  one would hope for better from a company this size. 

@auratkachakkar 

Naturally a company doesn't want payments declining so must be a bigger issue in their system then customers think. If alternate payment methods (such as over the phone), don't work, then a BBB complaint could be considered for a long-standing issue that isn't resolved yet. Kicks it up to the corporate level and usually results in a response, though no guarantee it will fix it faster.

Wondering if this has something to do with the fact customers can't change packages/add-ons in the mange my package area on the website. Seems like they are doing maintenance or construction on the website which might also be affecting sign-ups. 

Just so everyone knows. Directv uses a company called “Cybersource” to screen all payment info submitted to them. Even if their system accepts it if cyber source rejects it then directv can’t accept the method of payment. I had a huge argument with directv regarding this issue. I’m going to have to cancel my service because neither of the two payment methods I tried will work. Directv CS is no help, they have no clue what to do, so, looks like I’ll be looking for a new live Tv streaming service. Cant pay for something when your payment method keeps getting rejected because of some ridiculous cyber security (Edited per community guidelines) garbage. Hope DTV enjoys all of the business they are going to lose because of this. 

I know this is an old thread but I am having the same issue and now my service is disconnected. How can this be resolved? I have now tried 6 credit and debit cards. None of them are going through and I have over $80k in available credit.

Contact them directly. No one here can resolve the issue.

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Thanks for your helpful response. I have been on the phone with them for 4 days with no resolution.

I use PayPal. Have you tried that method of payment?

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