New Member
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1 Message
Direct TV keeps rejecting payment
My wife updated her card payment with AT&T and Direct TV. No problem with AT&T According to our bank direct tv took the payment each time and sent it right back. This has happen 4 times. We have called 4 Times they don't know what to do. Our bank tell us the card is good. On 05-13-22 I tried with my card and it was rejected also
bcbsncjlj
ACE - Expert
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6.2K Messages
3 years ago
Just use PayPal. I have used PayPal for years.
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Firefly123
New Member
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4 Messages
3 years ago
Same here. Were they ever able to resolve?
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Hello, @Firefly123. We want to make sure you stay on top of your bills after updating your payment info.
Let's meet in a Direct Message to take a closer look. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums) to get started.
Karen, DIRECTV Community Specialist
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Firefly123
New Member
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4 Messages
3 years ago
Ha. No thanks. I have wasted 5 hours with you all. I'll talk when you have a solution. Bye.
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Ludwick577
ACE - New Member
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3.3K Messages
3 years ago
Is it a debit or prepaid card? Has to be a credit card or paypal.
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Firefly123
New Member
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4 Messages
3 years ago
Tried several cards, credit and debit. Even got credit card company on the line to help. Direct TV can't figure it out.
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Ludwick577
ACE - New Member
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3.3K Messages
3 years ago
Like I said, you can't use debit cards. When you did a credit card---did Dtv send your card a temporary authorization for 30 dollars? They do that when you change cards on your account. I changed my card a few weeks ago and that's what happened.
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Firefly123
New Member
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4 Messages
3 years ago
Umm...okay, so per above, we tried several credit cards, too. The $30 hits and is immediately credited back. It's very strange. No one can seem to resolve. We spent the entire day trying and even went into the store for help.
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jrdawk
New Member
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1 Message
2 years ago
Same here. It won't give me the option for Paypal, even though that is what I was previously using. I have tried several cards. You all need to fix your system ASAP. You are going to lose customers over this. It should not be this difficult to give you all money!
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Ludwick577
ACE - New Member
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3.3K Messages
2 years ago
NFL Sunday ticket is no longer associated with Dtv Stream.
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rmthomp1811
New Member
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3 Messages
2 years ago
i am attempting to establish new service, and i've run into this exact issue. the techs are clueless. three cards-no luck. the $30 goes through, but the charge for the sales tax generates an error. I've confirmed with all the credit cards that there is no hold. apparently direct tv has not resolved this issue. is there a known fix? spare me with the paypal crap which is not an option.
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