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Thursday, March 7th, 2024 1:22 AM

Direct TV cancelled

I called ATT to cancel our ATT internet and DirecTV cable Feb 17th, 2024.  The ATT Rep told me there is no pro-rating so if I wish I could continue ATT to its Feb 23 cycle and DirecTV to its March 2nd cycle.  I said great, do that.  (I forgot to ask about removing my cc on file and auto pay). The services both shut-off like clock work. However my bank acct cc incurred $82.62 debit on Match 2nd too. It pended til today and then processed. I called ATT/DirecTV today and was told that my TV service was/is billed in arrears. ( I don't think so. In fact Google brought me to this forum where stated above "you don't pay  after, you pay in advance...") . The Rep did nothing and insisted I was wrong.  Even though the $82.62 was only for DirecTV and nothing for ATT. She said  that was because ATT you pay in advance and DirecTV in arrear.  Again I don't think so. Also n the 2nd I did go online and noticed my autopay and card still on file. I removed them. Tonight the Rep said they were still on file and she'd remove them.  She promised. I am very cordial  but ATT or  DirectTV owe me $82.62 for the month they stole. 

Community Support

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254.4K Messages

8 months ago

We're sorry for the confusion, @tgtrotter. We understand you're concerned about the $82.62 charge on your card after canceling the service and removing the credit card from autopay. We'll send you a DM to take a closer look into this. Arlyn, DIRECTV Community Specialist

ACE - New Member

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1.5K Messages

8 months ago

Anything regarding AT&T you will need to post in the AT&T Forum here is the link:

https://forums.att.com/   as AT&T and Directv are 2 separate companies now.  As for the charge for Directv, you should be able to go back and look at your bills to see if you owe them money.  If you find that you did not then you can always file a BBB (Better Business Bureau) Complaint as these go straight to the corporate office. I would also double-check to make sure that your CC info was actually removed from their system.  Also, you should make sure by calling Directv Customer Service to make sure that your Directv Service is actually disconnected as that could be the reason for the charge.

5 Messages

8 months ago

I just signed up for DirectTV and received a bill on the first day. I would call back in and escalate this to a supervisor!


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