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JJK1954's profile

45 Messages

Wednesday, March 26th, 2025 4:55 PM

Device return

Hello All:

Back in Feb 2025, my device stopped working. I called, they sent a replacement. I then returned the broken one with the provided label. Recently, I noticed that I was being charged $7.00 per month for the device I returned. My account still says that I have two devices. I called Cust. Service. They are nice enough to credit me twice. I was assured that the issue was taken care of. It has not!  I'm still seeing two devices in my account. And April's invoice is showing the $7.00 again. Can anyone from DTV help? 

ACE - Sage

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46.4K Messages

9 days ago

This is not an official support forum. If you're not getting anywhere with phone or chat support, file a BBB complaint. 

45 Messages

9 days ago

I know. Sometimes DTV staff monitor these forums. Thought I'd take a shot. 


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