New Member
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5 Messages
Device List is incorrect
I have two gemini boxes which I purchased from DTS.
One is new and one is refurbished.
I recently returned the refurbished box for replacement and received another refurbished box.
When I go to my Overview on DTS under device management it only lists the one I purchased as new.
My replacement does not show. Before the exchange two boxes were listed the one purchased as new and the one returned. I have called DTS regarding this issue w/o a resolution. How can I get this fixed?
Accepted Solution
dfford2
New Member
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5 Messages
10 months ago
Update:
This has finally been fixed. Thank You to Bryan in the DTV Presidents office for his continued support in this matter,
Dennis Ford
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DIRECTVhelp
Community Support
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254.6K Messages
1 year ago
Thank you for bringing this to our attention. We expect you can manage all your device without any problem. Please use the following link to find out which DIRECTV receiver models you have and how to manage certain device settings. https://www.directv.com/support/article/000093524 We’ll send you a Direct Message to verify the device information of your refurbished box. Jhoan, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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254.6K Messages
1 year ago
We apologize for taking so long on your case. We are working to get a resolution. When we get any update, we will contact you. Sebastian, DIRECTV Community Specialist
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JAL123
Mentor
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209 Messages
1 year ago
The same thing is true on my account. I have 4 "Osprey' Gemini's (refurbished) and 1 Gemini Air. Only two Ospreys and the air show as on my account. All of them work. All four Ospreys were showing at one point, but two disappeared when Directv "updated" the website.
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DIRECTVhelp
Community Support
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254.6K Messages
1 year ago
Sorry for the delay. We are still working on your case. We will have information soon. Ariane, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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254.6K Messages
1 year ago
Sorry for the delay. We are still working on your case. We will have information soon. Ariane, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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254.6K Messages
1 year ago
Sorry for the delay. We are still working on your case. We will let you know as soon as we have any updates. Natalia, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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254.6K Messages
1 year ago
I appreciate your time. We are still working on your case and will let you know as soon as we have any updates. Duvan, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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254.6K Messages
1 year ago
Hey @dfford2, I wanted to express my sincere gratitude for your patience throughout this process. Rest assured that we're doing everything possible to ensure that your refurbished device (X71VH2HW008172) is listed on your account. Moving forward, we will reach out to you at the phone number attached to your account within the next 1-2 business days. DIRECTV is here in case you need us. Lisa, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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254.6K Messages
10 months ago
Thank you for the feedback. We're glad this was resolved DIRECTV wishes you a great rest of your day. Haendel, DIRECTV Community Specialist
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