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Sunday, April 10th, 2022 3:28 PM

Credit Card Charge Failed due to Replacement Card - Account Canceled.

Hi, 

I had an issue regarding potential fraudulent activity on my card so the bank canceled it and issued me a new card. During that time my Direct TV stream payment didn't process. I have a new card to use but on the DirectTV Stream portal it says my account is cancelled. This was over the period of a little over a week (8 Days) between when the payment didn't go through and my account being cancelled. Can I get my existing plan turned back on? 

Thanks, 

ACE - Expert

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6.2K Messages

3 years ago

Contact support and discuee with a support rep. You can reactivate I think on the website thru your account. As always you can sign-up again under another email.


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