New Member
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1 Message
complaint
I was told by the Loyalty Department 3months ago and yesterday, my 12 month $35 credit would continue for another 12 months with no interruptions however the credit is not on my bill this month. Danetria in the Loyalty Department told me there was nothing she could do for me. Louria added a promo to my account however, it won't start until next month. I need the $35 credit on my bill this month as well as promised. My conversations are recorded for customer service.
Yolanda (Edited as per community guidelines)
(Edited as per community guidelines)
(Edited as per community guidelines)
Tiger593
ACE - New Member
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1.5K Messages
2 years ago
This is a public customer-to-customer forum and we cannot help you with that here. So you may want to take down your personal information because anyone could get your information and use it. Your best bet would be to call customer service and talk with the retention department. To this call customer service and say cancel service this will take you to the retention team. I hope this helps and that you are able to get some credit toward your bill. Good luck.
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