New Member
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1 Message
CODE: 0018 - Apple TV, CANNOT GAIN ACCESS TO DIRECTV STREAM APP
I’ve gained access on my iphone and ipad but not Apple TV 4K. I’ve attempted deleting the app from Apple TV and rebooting, nothing works to gain access, I only receive the message “ This app is designed for the DIRECTV stream service. Your DIRECTV service includes the best of live and on-demand available through the DIRECTV app for satellite TV service. Available on the Apple App Store and google play for phones, tablet, as well as browsers. [code: 0018]
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ACE - Expert
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6.2K Messages
2 years ago
Are you a previous satellite user? Using the same credentials with the service as you had with the satellite service? If so you need to use different credentials being the id/password.
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
We want to share with you the list of compatible devices with DIRECTV STREAM. We also recommend you take a look to the list of requirements to add the DIRECTV app to your Apple TV.
Let us know in case you need extra help.
Monica, DIRECTV Community Specialist
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