New Member
•
2 Messages
Cloud DVR shows zero recording hours
We have unlimited Cloud DVR storage but when we go to My Library it says we have zero (0) hours. Even basic subscribers have 20! No one at Directv seems to know how to fix it. It happens on both of our streaming sticks, one Roku and one Amazon Fire. It must be in our account somewhere. Any help?
Ludwick577
ACE - New Member
•
3.3K Messages
2 years ago
Are all of your recordings there? Does it add new recordings and delete old ones?
0
0
eaner1965
New Member
•
2 Messages
2 years ago
It wiped everything we had out and will not let us record anything. If we try to select a show to record, it tells us something went wrong. No error codes. The customer service rep said it was "very weird" and moved us up the support chain three days ago. We've heard nothing yet from DirecTV and still have the problem after uninstalling and reinstalling the app. It happens on all of our TVs
(edited)
0
0
Tiger593
ACE - New Member
•
1.5K Messages
2 years ago
I would log into your account online on www.directv.com and I would go into "manage my subscription" and just double-check that it is showing that you have unlimited cloud DVR. If it is then I would check to see if you can record anything while you are online and see if that makes any difference or if you are getting the same error there. If you are getting the same message I would call and talk with the retention department to see if they can help you resolve this they are more knowledgeable than the regular customer service agents that you get. To get them you would have to call customer service and say "Cancel" this takes you to the retention department. Please let us know if you are ever able to get this fixed and how it was fixed in case anyone else runs into this same issue.
0
0