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T

New Member

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1 Message

Sunday, September 11th, 2022 2:40 PM

Can't Power On

Every morning when I attempt to turn on my TV I get audio...but no picture.  I have to shut the power down and then turn it back on in order to get a picture. Of course when I do that my TV has to go through all the motions of resetting itself.  When the picture comes on it's stuck on a DS screen and I can't make anything work. I've tried everything. After several minutes the remote will allow me to maneuver.  Oddly enough once I get everything working I can watch tv all day.  But in the morning, once again, I have to power everything off.  This is really a pain and not worth my time. I also think the remote is the worst I've ever encountered.  No nearly as good as the Uverse remote. I've called your "support" people and gotten nowhere. First, I couldn't understand have of what he was saying and second, he kept saying it was my TV. IT IS NOT MY TV. What is AT&T going to do to give me working service?  Also, when I try to use my DS on another TV it tells me I don't have an account and WE WANT YOU BACK!  What?  I've had nothing but trouble since I signed up back in March. A few weeks ago you discovered that I had two accounts set up. What?  So they shut down one account which is probably the cause of the WE WANT YOU BACK situation. I am just purely disgusted with this beta system. It should never had been released.

ACE - Expert

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6.2K Messages

2 years ago

First, AT&T has nothing to do with the service anymore. DirecTV and AT&T are 2 separate companies now. Been that way almost a year. No need to bring AT&T name anymore.

What device are you using to stream the service DirecTV Stream?

ACE - New Member

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3.3K Messages

2 years ago

If you are using a Dtv Stream box--have your tried using a new HDMI cable? What brand is your tv?


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