New Member
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1 Message
Cannot cancel subscription.
I can't cancel my subscription. I log in, go to Account Overview, Manage my Subscription, and when I press "Continue to Cancel", it won't work. I tried multiple different browsers and my desktop monitor -- same problem. I only have a free trial right now and would like to NOT be charged for something I have been trying repeatedly to cancel.
Accepted Solution
bcbsncjlj
ACE - Expert
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6.2K Messages
2 years ago
They want you to contact them directly now to cancel. Support is listed in my footnote below. Either call them or use the chat.
(edited)
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Suga54
New Member
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1 Message
2 years ago
Same problem, talked to 3-4 agents all foreign, they didn't speak English well or understand it, for 3 months I've tried to disconnect this service, so now I have a bill for $411.47. Didn't ask for it after my contract ended, they just added it without my permission
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bcbsncjlj
ACE - Expert
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6.2K Messages
2 years ago
As I previously stated, call them directly or use the chat function to contact a support rep.
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