Cancellation

On this date April 23,2022 I talked  To a customer service representative whom told me  After paying 18 months of my two-year contract I can move into a no contract ,  and be able to cancel service.  It was my understanding when I was talking to this customer service representative that the  month of May would be 18 Month.  And once I paid for my service in May I would be able to cancel service,  without early cancellation fee.  This is why I agreed to pay for one more month of service..  as I explain to the customer service representative on this date I am no longer financially able to keep the service , I cannot afford a cancellation fee. She insured me once I paid for May,I could move into a no  contract and insured me ,  I wouldn’t be charged a cancellation fee.  Today I called to cancel service,  but to my surprise was told June would be 18 months and somebody must of miss calculated the date.  I understand policy and procedures, but I was miss  informed when I was told I could cancel after I paid for service in May. This is no fault of my own. And should be upheld by you/ your company. I’m asking you to  waive any cancellation fees and cancel my service. I’m unable to pay a  cancellation fee and for the service any longer due to financial difficulties. I kept  Service for May due to the conversation I had with the customer service, and  The understanding that  I had on April 23,2022 .that May was the 18th month of the contract, I could cancel without  piddly/ and or being charged  cancellation fees. Please, help me in this matter. If unable to please let me know.