1 Message
Canceling direct tv stream
Is it possible to speak to someone who actually speaks English? I have called numerous times and each time English is always an issue and trying to get them to understand basic words like “cancel” is impossible to communicate. I have called for the past 3 months and still have not been able to actually cancel a service we do not use. Also asking for a manager is non existent. I have never seen a more Incompetent company and honestly would rather pay double at Cox to have better customer service.
Juniper
ACE - Expert
•
22.6K Messages
1 year ago
When you call saying "cancel" at the voice prompt should route you to the correct department. Though there is no way to guarantee personal specifics about a rep (first language, gender, where they live/work, etc.), that should get you where you need to be and just a matter of discussing the cancel and going through with it if the options don't work for you.
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