New Member
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1 Message
cancel direct tv stream
I was att tv now customer and want to cancel direct tv streaming. It has been impossible to do so. When I log into account it tells me my account is cancelled but that is an old Direct tv account.
New Member
•
1 Message
I was att tv now customer and want to cancel direct tv streaming. It has been impossible to do so. When I log into account it tells me my account is cancelled but that is an old Direct tv account.
bcbsncjlj
ACE - Expert
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6.2K Messages
3 years ago
Contact support using the chat and discuss with a support rep. No one here has access to accounts.
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four80volt
New Member
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2 Messages
3 years ago
Chat would be great if it worked. I have tried for two days now...still says they have a problem
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bcbsncjlj
ACE - Expert
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6.2K Messages
3 years ago
Just checked and working fine for me. What device are you using? Tried another device?
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
We are here to help. Please create a detailed post from your profile, so we can take a closer look and assist you from there.
Thanks!
Mauricio Community Specialist
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four80volt
New Member
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2 Messages
3 years ago
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bcbsncjlj
ACE - Expert
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6.2K Messages
3 years ago
Right - the cancel button seems to not be working recently. Been reported that you need to go thru the chat option and have a support rep to cancel. Just make sure you verify that the subscription gets cancelled. You should receive a verification email of the cancellation.
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Hey there, @four80volt. Thanks for reaching out to us!
Please create a new post on your profile and we can move forward with the assistance you need.
Thank you.
Matthew, DIRECTV Social Media Specialist
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