New Member
•
3 Messages
Can I add a paid off device?
I have a device I would like to add from my family who canceled their account. I called support and they said I could do it in the manage account but all the options assume you have a 'new' or "refurbished' not-paid-for box.
Any tips?
dp
Accepted Solution
DIRECTVhelp
Community Support
•
254.4K Messages
2 years ago
Hi @dpowers2, Thank you for using our community forums. We're here to clear things up.
To get your DIRECTV STREAM Box added to the account, it would be necessary to activate the recovery mode of the device. Please note that the device must be plugged into a working Ethernet port.
Let's follow these steps:
1. Press the red reset button. As soon as you see the logo appear with message "Powered by androidtv", reboot the box again.
2. Repeat the red button reboot on the logo 5 times. After 5 reboots, you will see logo appears without any message.
3. Then a message "System Updating. This could take a few minutes" is displayed. The box should then Download and install updates.
Remember that there is NO TURNING back at that point until the update has completed.
If you have additional questions, let us know. We'll be ready to help.
Norman DIRECTV Community Specialist
0
0
Ludwick577
ACE - New Member
•
3.3K Messages
2 years ago
U have to make sure the previous owner has "auto sign in" turned off in account details on the Dtv Stream website.
0
0
dpowers2
New Member
•
3 Messages
2 years ago
Thank you. The previous account has been closed, so that shouldn't be a problem.
0
0
bcbsncjlj
ACE - Expert
•
6.2K Messages
2 years ago
Being closed has no baring on the device. The device needs to be deactivated (as @Ludwick577 commented) from the previous owner in order for you to use it.
0
0
DIRECTVhelp
Community Support
•
254.4K Messages
2 years ago
Hello @dpowers , thank you for keeping us posted about your case. Let us know how it goes, we'll be here to help sort things out.
We'll be waiting for your updates.
Luis, DIRECTV Community Specialist
0
0
dpowers2
New Member
•
3 Messages
2 years ago
Thanks Norman. I was able to log out of the old account and into the new one. Seems to work perfectly.
0
0
DIRECTVhelp
Community Support
•
254.4K Messages
2 years ago
Anytime! @dpowers2
It was a pleasure to assist you. Do not hesitate to contact us again for further support, we'll be glad to help.
Thanks for choosing DIRECTV. Have a great night.
Norman DIRECTV Community Specialist
0
0