3 Messages
Broken Relationship
I called today to cancel my service with Directv streaming. I have been with Directv streaming since 2020 and with Directv satellite-based service for 20 years before that. I am told I have to wait until the end of my billing cycle for the service to be cancelled which is another month away. This is not what I want. I don't want to pay for a service that has severed a 23 year relationship with me. I want the service cancelled today and a pro-rated refund sent to me.
Tiger593
ACE - New Member
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1.5K Messages
9 months ago
Sorry, with Directv Stream you pay in advance. So even if you cancel you will still have the service until the end of your billing cycle. That is how it has worked since the day the service launched. Directv is not going to prorate your account and send you a refund if they did that then they would have to do it with all their customers. Sorry to tell you this but you do not get special treatment just because you do not want the service anymore.
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crisvick
3 Messages
9 months ago
I am very well acquainted with what Directv won't do. It wasn't me that severed a 23-year relationship. Up until today, I was a loyal customer. So yes, I know what they won't do and that's why they have a 1.9 star customer service rating. The worst I've ever seen. What they should do is honor the fact that I have had a long history and refund my money and stop the service as of today, not a month from now. Anything less in unacceptable.
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Tiger593
ACE - New Member
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1.5K Messages
9 months ago
Well since you have been a customer that long you should already know their policy. What you deem as unacceptable is Directv's policy. They are not going to change it just for you it does not matter how long you have been a customer.
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Ludwick577
ACE - New Member
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3.3K Messages
9 months ago
What's the point of your post if you already knew all of this? Doesn't matter what you want it's how Dtv operates in terms of cancels and paying for your service ahead of time. It's a private company --they can do what they want. Plus when you sign up---they let you know how the service billing works.
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crisvick
3 Messages
9 months ago
Well, one thing is for certain, Directv has a bunch of ready-made yesmen on here...lol. Nothing better to do? Juniper, I never said how Directv severed the relationship, only that they had. My terminating the service was the result. If you're going to insult posters (time to face reality like an adult), you ought to at least get your facts straight. I noticed none of you yesmen commented on that wonderful customer service rating: 1.2 stars on Trustpilot, 1.2 stars on Yelp, etc. (Edited per community guidelines), I guess I was generous. All I'm saying is maybe they should take a look at their policies because they don't serve them well and many people are unhappy with them.
(edited)
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