New Member
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5 Messages
Billing/Invoice monthly statement
Hello, Not only do we not get a Paper copy of our monthly statement, but we don't receive an email copy. We have no way of knowing what we paid monthly until I receive my bank statement. This is not acceptable and I want at least an email invoice if not even better a paper copy. Please notify us as to why we aren't receiving either.
Thank you.
Mary [EDITED per community guidelines]
Tiger593
ACE - New Member
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1.6K Messages
3 years ago
Sorry, you are not happy about not receiving a billing invoice for your Directv Streaming Service. But as you pay in advance for your service your billing amount should not change unless you have decided to upgrade or downgrade your service. We here in the forum cannot change this as we are all customers just like you. You may not receive an invoice but you can always at any time go onto Directv.com and go into your account to check to see what your monthly payment amount will be and then from there you could always print a copy for your records. I hope this help.
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tamgbriggs
New Member
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5 Messages
3 years ago
Thank you Tiger but that doesn't suffice. I am billed and don't know what it is until my bank statement arrives. I don't have daily access to a computer and I am retired and elderly. Thank you for your advice/information.
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litzdog911
ACE - Sage
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46.4K Messages
3 years ago
My DirecTV Stream bill is the same every month and processes on the same day every month. Why do you need a paper statement?
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Juniper
ACE - Expert
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23K Messages
3 years ago
@tamgbriggs
Your DIRECTV STREAM service should be the same every month. Do you keep forgetting the amount? If needed, you could put the info on a wall calander or something that you always have access to. In fact, your monthly bank statement could suffice as well if you don't throw them away.
As it is expected to be the same every month, then you should know how much it is as it doesn't change.
In any case, we cannot send you a bill notice or see how much you are paying. This is a public forum of other customers. This is not customer support.
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tamgbriggs
New Member
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5 Messages
3 years ago
I keep records bc I'm from the old school and I keep a copy of what I pay each month for my budget. Because I want a email copy or a paper copy. That's why.
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tamgbriggs
New Member
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5 Messages
3 years ago
Thank you all for your suggestions. I want a copy of my invoice.
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bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
They do not offer mailed invoice statements. You can log in to your account and print the statement if you want a hard copy.
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litzdog911
ACE - Sage
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46.4K Messages
3 years ago
DirecTV Stream service does not provide mailed invoices or statements. It's all online. Payments are deducted automatically and should not change from month to month. If you need a paper copy you'll have to log into your account and print it yourself.
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Juniper
ACE - Expert
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23K Messages
3 years ago
DIRECTV STREAM is an online-streaming service. As such they are built expecting you to have internet access. If you want copy of what you pay each month then you log into your account and print the statement/invoice every month.
Sorry but streaming services that are flat rates are built differently than "old school". This is how the digital age has evolved.
Alternatively, you keep a copy of your bank statement every month as that has the charge for your TV service.
Those are options to get a copy of an invoice.
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