New Member
•
12 Messages
Beta User who had promo removed in 2021
Has anyone else been a subscriber since the Beta days of DirecTV Now in 2017? If so, was your credit removed?
As an AT&T cell phone and home internet subscriber, I was provided a special price as a Beta tester. It was $25/month on the "Just Right" Package. Originally, it was $45, but being an AT&T customer provided a discount as long as we maintain an unlimited cell phone plan. I have maintained an Unlimited Wireless Plan since AT&T began offering them. I have not changed my service at all since having DirecTV Now / AT&T TVNow / DirecTV Stream.
As time went on, the costs increased, but the $25 credit remained. In November 2019, the cost increased drastically, and the discount went up to $50/month. The latest correspondence we received about pricing was March 2021. It stated the cost would again increase by $9.99/month. It also stated the discounts would not be affected. However, our discount was removed and we have been charged the full amount since our April 2021 bill.
I have called and chatted multiple times and am always told by agents that the issue is fixed and a credit would be added to my account. The last time I called and spoke to someone, a supervisor placed a call back to me. He stated the issue was resolved, and I would receive a credit for the 3 months of the promotion missing. He said it may take 2 months to show up due to where I was in my billing cycle. That still has not happened. I am at a loss.
The agents always tell me they are unsure of why the credit was removed from my account. They always assure me the issue is resolved, but I'm still being billed $84.99/month. Has anyone else experienced a similar issue? Have you been able to get the problem resolved?
DIRECTVhelp
Community Support
•
254.4K Messages
3 years ago
Hey @jcurtist, we want to help with the missing promo.
Let's meet in a Direct Message to take a closer look on this. Please check you DIRECTV Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums)
Katherine, DIRECTV Community Specialist
0
jcurtist
New Member
•
12 Messages
3 years ago
@DIRECTVhelp I have confirmed my account and chatted with two different agents. The last one said she was checking into something. Now, it has been several hours with the employee leaving my messages read and not responding. 😞
0
0
DIRECTVhelp
Community Support
•
254.4K Messages
3 years ago
0
0
jcurtist
New Member
•
12 Messages
3 years ago
Hello. I was provided the ticket number in this attachment. I contacted support through the DirecTV Stream site. I contacted the wireless department and was told I still qualify because my accounts have always been integrated and I have always had an unlimited plan. They stated the discount must be applied by DirecTV since the auto-drafts are separate.
(edited)
0
0
lmolter54
Scholar
•
14 Messages
3 years ago
Similar situation with me. Had 'Just Right' from the beginning @ $55. Was grandfathered in to the new lineup AND WAS TOLD BY A SERVICE REP THAT THE BILLED AMOUNT WOULD NEVER CHANGE. As of 1/1/2022, the price went up $24. Lied to yet again.
And here's what's sad -- I can't leave DTV Stream because no other streaming service offers Bally Sports regional sports. Our Florida hockey and baseball are on that channel. When Bally gets their own streaming service, I'm off to YouTube or Hulu.
0
DIRECTVhelp
Community Support
•
254.4K Messages
3 years ago
Hi @lmolter54 let's help clear things up.
Let's meet in a Direct Message to take a closer look on this. Please check you DIRECTV Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums)
Karen, DIRECTV Community Specialist
0
0
jcurtist
New Member
•
12 Messages
3 years ago
@DIRECTVhelp You told me you would investigate this. Has there been any progress yet? I've been working on this matter for months now. 😞
0
0
jcurtist
New Member
•
12 Messages
3 years ago
@DIRECTVhelp Are you going to follow-up with me? We moved to private chat per your request. I have still not received a response.
0
0
jcurtist
New Member
•
12 Messages
3 years ago
@jeffreames Thank you. That is exactly why I quit calling and tried this route. If calling enough will get me someone helpful, I'll keep at it. Unfortunately, I've spoken to them on the phone at least 15 times over this matter. I finally quit calling when I received a callback from a manager who assured the issue was resolved - including giving me a refund for the difference. None of that has happened. Their customer service never follows through as they state they will.
0
jcurtist
New Member
•
12 Messages
3 years ago
@lmolter54 , Were they able to get your issue resolved? They moved me to private messages "for my privacy" but never followed up.
0
0
lmolter54
Scholar
•
14 Messages
3 years ago
@jcurtist Nope. And the prices just went up. However, every other streaming service did as well, plus we all got unlimited DVR now -- it's not so bad. And as I stated in other posts, I have to stay with DTVN because we rely on Bally Sports for hockey and baseball.
0
0
bcbsncjlj
ACE - Expert
•
6.2K Messages
3 years ago
Not everyone gets unlimited DVR. Only new subscrbers when the deal was available. Not valid for grandfathered accounts.
0
0
lmolter54
Scholar
•
14 Messages
3 years ago
Oops. My bad. I upgraded to Unlimited.
0
0
lmolter54
Scholar
•
14 Messages
3 years ago
For me, the 90 days is plenty. During the holiday season, my wife recorded every Hallmark and Lifetime holiday movie. She's watching them now, almost non-stop, before they roll off. Can you imaging the glut of stuff if those insipid movies never expired. I get nightmares just thinking about it ;-)
0