Teacher
•
41 Messages
being charged for device i don't have
i am getting charged $5/mo. for a "device" which i don't have and never have had. this has been going on for over a year. i've called the 800 number three times, and each time they manage to get a credit issued for the payments i have made, but they don't remove the device from my account, even though they assure me they have. how can i get this corrected? obviously calling the 800 number is not the answer.
TexasBrit
ACE - Expert
•
14.1K Messages
2 years ago
what device is this??
0
0
detuch254
ACE - New Member
•
5.2K Messages
2 years ago
It is the pay-off fee for the DIRECTV STREAM Osprey Box.
@lhitetx1
the only recommendation we as customers like you on a public forum can recommend is trying to call in again and explain your situation. You may also try a BBB complaint.
0
0
lhitetx1
Teacher
•
41 Messages
2 years ago
calling the 800 number again would be the proverbial definition of insanity, right? and i'm guessing the BB complaint suggestion is sarcasm.
so what exactly does this "Osprey Box" do that my DirecTV Stream app on my smart TV doesn't do? given that the app has about as much functionality as an MS-DOS v1 program, maybe i just tell them to send me the device i'm paying for.
0
0
detuch254
ACE - New Member
•
5.2K Messages
2 years ago
No, not sarcasm, I am being serious with you.
The Osprey Box offers a more handy remote that is similar to that of cable/satellite, and it additionally is much faster than any other comparable streaming device for the DIRECTV STREAM service.
0
0
lhitetx1
Teacher
•
41 Messages
2 years ago
ok, thanks. i might just give the box a try. although i suspect if i do get one, then i'll start being billed for two devices.
0
0
detuch254
ACE - New Member
•
5.2K Messages
2 years ago
It depends on whether you pay the fee upfront ($50 refurbished or $120 new) or decide to pay the box off monthly $5.
0
0
DIRECTVhelp
Community Support
•
254.4K Messages
2 years ago
Hello lhitetx1, we're here to help you and want to make sure that you stop getting this charge for a device you don't have. Please, send us a DM, so we can further assist you and find a resolution for this situation as soon as possible. Juan, DIRECTV Community Specialist
0
0