Bad Service

Today I cancelled my service. I have been a loyal customer for years. I even moved states and continued my service, which DirectTv recommended. However I went to access some shows I DVR and could not. After spending hours on the phone it turns out DirectTv didn’t switch my service correctly. Meaning the hours of content I recorded over the last 6 months, could not be viewed. I spoke to supervisor (removed name and id by moderator) She was horrible. The compensation she offered was a joke! The alternative she suggested was to go online, to there demand platform, and watch the content “with commercials”. I paid $900, over the last six months, for access to this content so I could avoid commercials. When I asked to speak to her boss, She refused to email or call her supervisor to talk to me. (Removed name and id by moderator) said she was not authorized to go beyond that offer and that no one at DirectTv would be willing to speak to me. This is how DirectTv values their customers. Run, don’t walk from this company. They don’t care about you. And the brilliant thing is…. You have a ton of options