New Member
•
2 Messages
At&t Now Password Reset
I originally started off with At&t TV Now services before it changed over to Direct TV Stream and unfortunately I forgot my password. I have called in several times without having the issue resolved. Over and over again I was told my account is old and it was no way to retrieve a password reset. If someone could help me I would greatly appreciate it. I'm currently paying for a service I am grandfathered in with no access
detuch254
ACE - New Member
•
5.2K Messages
2 years ago
Unfortunately, as this is a public forum, we are customers just like you and we can't reset your password. If a call to DIRECTV doesn't fix your issue, there's not much else to do. You can try asking for the retention department and see what they can do as the agents there are more experienced than the rest. You may also try a BBB complaint as that takes your concern to corporate.
0
0
Jrandomuser
ACE - Expert
•
1.2K Messages
2 years ago
The login screen (at least on the web) offers a "Forgot password?" link. Does that not let you get a password reset?
0